Frequently Asked Questions

All your questions and answers are here

How to Make a Reservation?

You can easily make your reservation through our online reservation page.

How Do Weather Conditions Affect Filming? What happens if the balloon flight is canceled?

Whether hot air balloons will fly or not is usually determined one day before the flight.

If the flight is canceled one day in advance, we can reschedule your shoot date to the next day or another date that suits you, depending on availability.

Important: If the flight is canceled at the last minute at the location, the shoot will proceed as planned, and professional balloon editing (balloon shop) will be applied to the 15 photos you select.

What's Included on the Shooting Day?

Pickup and drop-off from your accommodation with private transfer
Use of the flying dress included in the package
Professional guidance throughout the entire filming process
Shooting at locations determined according to the selected package
Short video in Reels format
Hair and makeup services are not included in the package, but can be added upon request.

📷 How many photos are taken and how many do I receive?

Depending on the package you choose during the shoot, approximately 100 to 350 units Photographs are taken between them.

These photos entirely in a digital environment, will be delivered to you in its original form.

Depending on the package, from among these photos 10 to 20 photos, professionally selected and edited, and delivered in high resolution.

Delivery time for edited photos: 10 business days is completed within.

How long does it take?

Silver Package
Approximately 1.5 hours
Gold Package
Approximately 2 hours
Full Package
Approximately 3.5 hours

How Can I Choose Flying Dresses and How Does the Delivery Process Work?

A flying dress suitable for your shoot concept is included in the package.

If you wish, you can visit our dress workshop to see and try on the models in person. You will also be sent photos of the dresses, allowing you to make your selection online.

The dress you have chosen, the day before the shoot will be delivered to the address where you are staying.

On the day of the shoot, all you need to do is be dressed and ready at the specified time.

How Does the Transfer Service Work?

On the day of the shoot, we will pick you up from the location you specified with our private transfer vehicle and drop you off at your accommodation address at the end of the shoot.

Since balloon flight times may vary during summer and winter months, your pickup time may change.

For this reason, the day before the shoot We will contact you to share the exact time.

Do you offer makeup and hair services?

Makeup and hair services are not included in the packages as standard.

However, if desired can be added to your photo shoot packages as an extra service. This way, with our professional team, you can easily achieve the look you want.

How Are Special Requests or Concept Requests Handled?

Personalized photos are possible.

If you notify us in advance of any special theme, clothing, or location requests, a customized shoot plan will be created for you.

How Does Post-Shoot Photo and Video Delivery Work?

Within 2 Business Days

Raw photos are delivered unedited in digital format.

Within 10 Business Days

Professionally edited photos are delivered.

Photos in JPEG format is available and can be easily downloaded.

Additionally, specially prepared for all packages Short video in Reels format is delivered digitally.

What Should I Bring With Me for the Shoot?

Warm coat or jacket against the cold weather
Shoes that allow you to move comfortably
A small bag for your personal needs
Since filming takes place early in the morning, it is very important to be prepared for the weather conditions.

What is the Cancellation and Postponement Policy?

Up to one week ago

Your payment will be fully refunded.

Up to 2 days ago

Advance payments are non-refundable.

Requests for postponement will be evaluated based on availability, so please notify us as early as possible.

Can I get printed copies of the photos?

Yes, if you wish, from the photos you have selected special album you can have it done.

Albums and printed products are not included in the package price., extra charge it is natural.

Are children and pets allowed in the shoot?

Yes, Children and pets may be included in the shoot.

If you want them to be part of these special moments, please Please notify us in advance.

Under What Circumstances Is a Balloon Flight Cancelled?

Balloon flights may be canceled due to adverse weather conditions:

Rain
Strong Wind
Fog
Poor Vision

In such cases, the shooting schedule is re-planned or alternative solutions are offered.

How should I pose during the shoot? Can you help me?

Yes, Our professional team will assist you with posing throughout the shoot.

Guidance for looking relaxed and natural
Inspire by presenting different pose examples

Useful Information Series

Frequently Asked Questions

Frequently Asked Questions All your questions and answers are here How Do I Make a Reservation? You can easily make your reservation through our online reservation page. How Do Weather Conditions Affect the Flight? What if the balloon flight is canceled?

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